Phone Systems That Just Work – Even on Site or in the Yard

The days of shouting “someone get the phone!” are over

Most merchants we meet still have the same phone setup they’ve had for years – a dusty desk phone with a curly cable, probably perched next to the printer. It works (sort of)… until the yard’s flat out, someone’s locked out of the office, or there’s a delivery and no one hears it ring.

And if you do hear it? You’ve got about five seconds to sprint to it before the caller gives up. Not exactly ideal when you’re trying to run a business.

Phones that go where you go

This is where cloud phones (also known as VoIP) come in. Instead of your number being tied to a socket in the wall, it runs over the internet – which means you can answer it from pretty much anywhere. Office, site, van, yard, even halfway up a ladder if you’ve got signal (although please, maybe not that last one).

You can take calls on a proper handset if you want, but most teams love the mobile app. It turns your mobile into a business line so you can answer calls without giving out your personal number, and never miss a call just because you’re not sat at a desk.

It works how you work

With a decent VoIP setup, you can do all the things you’d expect from a proper business phone system – transfer calls, set up voicemails, create ring groups – but without needing a degree in telecoms.

For example: if someone calls your main line, you can have it ring in the office, then bounce to the yard manager’s mobile if no one picks up, then go to voicemail if they’re all tied up. And you can change all of that with one phone call to us (or we’ll even do it for you).

No digging through settings, no manuals from 2006, and definitely no “have you tried turning it off and on again?”

No IT department? No problem

We work with merchants and small businesses who don’t have a dedicated IT team, or the time to deal with tech that doesn’t behave. That’s kind of our thing.

So instead of handing you a box and pointing at YouTube tutorials, we’ll get everything set up, port your numbers across, and make sure it’s running how you need it. You don’t need to learn a new system, and there’s no “settling in period” where nothing quite works. It just… works.

And if you want to tweak anything later? You ring us. We answer. Simple.

Real-life example? Sure.

We recently helped a merchant with a busy yard and a team that’s rarely at their desks. They were constantly missing calls and juggling two mobile phones just to keep up.

Now? Their calls ring through to whoever’s available, their delivery driver takes calls on the app when he’s out, and they haven’t missed a single enquiry all month.

And the best part – Their words, not ours: “No one’s shouting across the branch anymore. It’s honestly just calmer.”

Want to sort yours out?

If you’re still chained to the desk phone – or just fed up with missing calls when you’re not – we’ll help you switch to a setup that fits how you actually work.

No big install days, no long contracts, no nonsense.

01985 620133
info@apptel.co.uk
apptel.co.uk