AppTel Privacy Policy

Glossary of Terms

What is personal data?

Personal data relates to any information about a natural person that makes you identifiable which may include (but is not limited to):
Names and contact information ie emails and telephone numbers
National Insurance Numbers
Employment history
Employee numbers
Credit History
Personal tax
Payroll and accounting data

What is sensitive personal data?

Sensitive personal data refers to the above but includes genetic data and biometric data.  For example:
Medical conditions
Religious or philosophical beliefs and political opinions
Racial or ethnic origin
Convictions
Biometric data (eg photo in an electronic passport)

What is a Data Controller?

For general data protection regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.
The data controller is Apptel Limited, Unit 4, Yarnbury Court, Wylye, Warminster, Wiltshire, BA12 0SZ.
The data protection officer is Justin Fellowes, Managing Director who can be contacted at the above address or by emailing : justin.fellowes@apptel.co.uk or by calling 01985 620133.

What is a Data Processor?

A “data processor” is a person or organisation which processes personal data for the controller.

What is Data Processing?

Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

What do we mean by Business to Business?

PLC, LTD, LLP incorporated partnerships, trusts and foundations, local authorities and government institutions.

What do we mean by Business to Consumer?

Private clients, sole traders, unincorporated partnerships, trusts and foundations.

What information do we collect about you and how?

Apptel, as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR).
You agree that we are entitled to obtain, use and process the information you provide to us to enable us to provide the products and services as detailed in your quotation/proposal and monthly telephone bills and for other related purposes including;
Updating and enhancing client records
Analysis for management purposes
Carrying out credit checks in relation to you
Statutory returns
Legal and regulatory compliance
Crime prevention.
We collect information about you when you fill in any of the forms on our website ie sending an enquiry, signing up for an event, filling in a survey, giving feedback etc. Website usage information is collected using cookies.

Cookies

are text files put on your computer to collect standard internet log information and visitor behaviour information.  This information is then used to track visitor use of the website and to create statistical reports on website activity.  For more information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  Please note in a few cases some of our website features may not function because of this.

Analytics

We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.
Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you eg name, address etc and we do not share the data. You can view their privacy policy below:
Google – http://www.google.com/intl/en/policies/privacy/

Internet Based Advertising

We may on occasion use Instagram, Linkedin, Facebook and Twitter advertising services and as such there are tracking codes installed on our website so that we can manage the effectiveness of these campaigns.  We do not store any personal data within this type of tracking.

How will we use the information about you and why?

Apptel Limited take your privacy seriously and will only use your personal information to provide the Services you have requested from us, quotation/proposal and monthly telephone bills.  We will only use this information subject to data protection law and our duty of confidentiality.
For Business to Business Clients and Contacts our lawful reason for processing your personal information will be “legitimate interests”.  Under “legitimate interests” we can process your personal information if: we have a genuine and legitimate reason and we are not harming any of your rights and interests.
For Business to Consumer Clients and Contacts our lawful reason for processing your personal information will be “A contract with the individual” eg to supply goods and services you have requested, or to fulfil obligations under an employment contract.  This also includes steps taken at your request before entering into a contract.
We may receive personal data from you for the purposes of our money laundering checks, such as a copy of your passport.  This data will only be processed for the purposes of preventing money laundering and terrorist financing, or as otherwise permitted by law or with your express consent.
Our work for you may require us to pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing the Services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services and we have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
We will not share your information for marketing purposes with companies so that they may offer you their products and services.

Marketing

We would like to send you information about our services which may be of interest to you.  If you have consented to receive marketing, you may opt out at any point as set out below.
You have a right at any time to stop us from contacting you for marketing purposes.  To opt out please email: : justin.fellowes@apptel.co.uk

How long will we hold your data for?

We will hold your data for a period of 6 years.  You will have the opportunity to opt out or update or delete data at any point should you need to do so and details are set out in this policy as to how to do that.

Access to your information, correction, portability and deletion

Objections to processing of personal data

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” applies.  The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

What is a Subject Access Request?

This is your right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, please email or write to us at the following address: Justin Fellowes, Managing Director, Apptel Limited, Unit 4, Yarnbury Court, Wylye, BA12 0SZ.  We will respond to your request within one month of receipt of the request.
We want to make sure your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate by emailing : justin.fellowes@apptel.co.uk or writing to the above address.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:
(a)    The processing is based on consent or on a contract, and
(b)    The processing is carried out by automated means.

Your Right to be Forgotten

Should you wish for us to completely delete all information that we hold about you for:
Email: justin.fellowes@apptel.co.uk , or
In Writing to: Justin Fellowes, Managing Director, Apptel Limited, Unit 4, Yarnbury Court, Wylye, BA12 0SZ.

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Complaints

If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority.   The supervisory authority will then tell you of the progress and outcome of your complaint.  The supervisory authority in the UK is the Information Commissioner’s Office.

How to contact us

Changes to our Privacy Policy

Please contact us if you have any questions about our privacy policy or information we hold about you:
By email: : justin.fellowes@apptel.co.uk .
Or write to us at Justin Fellowes, Managing Director, Apptel Limited, Unit 4, Yarnbury Court, Wylye, BA12 0SZ.

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated on 16 April 2018 and the Version number is 1.2 in line with the new GDPR guidelines.